Terms & Conditions
1. INFORMATION ABOUT US AND HOW TO CONTACT US
We are Lewis & Co Furnishings Limited and we operate www.lewisandcobeds.co.uk. We are a limited registered in England and Wales under company registration number 14291242 and our registered office is at 2 Upland Road, Leeds, England, LS8 2SQ.
We are Lewis & Co Furnishings Limited and we operate www.lewisandcobeds.co.uk. We are a limited registered in England and Wales under company registration number 14291242 and our registered office is at 2 Upland Road, Leeds, England, LS8 2SQ.
1.1 To contact us, please use the details on our Contact Us page.
1.2 If we have to contact you we will do so at our option by telephone using the telephone number you have provided to us, or by writing to you at the email address or postal address you have provided to us.
2. THESE TERMS
2.1 These are the terms and conditions on which we supply products to you.
2.2 Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms please contact us to discuss. We may amend these terms from time to time without notice.
3. OUR CONTRACT WITH YOU
3.1 All orders made through our website are subject to our acceptance. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2 If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock or because we have identified an error in the price or description of the product.
3.3 We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.4 Mainland UK. Our website is solely for the promotion of our products to certain areas of the UK, for more information about where we deliver, please see our Delivery Page. Please check that page before placing your order. We do not accept orders from or deliver to addresses outside those areas.
4. OUR PRODUCTS
4.1 The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. In particular, your monitor, or screen settings, or batching can affect how the colours of our items may appear on our website.
4.2 Although we have made every effort to be as accurate as possible, because our products are handmade, all dimensions indicated on our website may have a slight variation (up to 5cm).
4.3 If you buy the same products at different times we cannot guarantee they will match due to variations between batches. This includes exact colour match and exact measurements.
5. YOUR RIGHTS TO MAKE CHANGES
5.1 Delivery costs will be set out in the order process. The prices displayed for items do not include delivery.
5.2 Arranging delivery. You will be informed of the likely approximate length of time until delivery at the point of order. Once your order is confirmed as available for delivery we will contact you to agree the delivery date. Where possible we will deliver on the first available van in your area as we are unable to store your furniture. Every effort is made to ensure that the approximate delivery date is accurate, but on rare occasions the manufacture of your order may be delayed due to circumstances beyond our control and we will need to arrange a new delivery date. We will, of course, make every effort to keep you informed. We do not offer any compensation for delays.
5.3 Please inspect your order. Please take a good look at your order once it has been delivered, and let us (and the delivery people) know if there are any issues on the day so that we are able to help.
5.4Re-delivery fee. We may charge you a £99 re-delivery fee if:
5.4.1 no one is available at your address to take delivery during the agreed delivery window (although we will contact you using the details you provided for further instructions);
5.4.2 there is no safe means of access to the place of delivery or we are otherwise unable to deliver because of the limits on delivery listed above; or
5.4.3 you cancel the delivery within 96 hours before the delivery date and want to rearrange delivery.
5.5 Collection by you. If you have asked to collect the products from our premises or have them collected by a third-party carrier, you can contact us to arrange collection from our premises during working hours. Once you or your third-party carrier collects the order, we will treat it as delivered and will not accept any responsibility or liability for any damage to your goods once they are out of our control. Any forwarding delivery is at your own risk.
6. CANCELLATION AND RETURNS
6.1 In the event you decide you no longer wish to go ahead with your order, we have a 24-hour cancellation period in which you can cancel your order & receive a full refund, we will need written or verbal communication from yourself ‘customer’ within this time period in order to cancel. Please note any cancellation made after 24 hours would render the deposit non-refundable.
5.5 Collection by you. If you have asked to collect the products from our premises or have them collected by a third-party carrier, you can contact us to arrange collection from our premises during working hours. Once you or your third-party carrier collects the order, we will treat it as delivered and will not accept any responsibility or liability for any damage to your goods once they are out of our control. Any forwarding delivery is at your own risk.
6. CANCELLATION AND RETURNS
6.1 In the event you decide you no longer wish to go ahead with your order, we have a 24-hour cancellation period in which you can cancel your order & receive a full refund, we will need written or verbal communication from yourself ‘customer’ within this time period in order to cancel. Please note any cancellation made after 24 hours would render the deposit non-refundable.
6.1.1 To cancel, please contact us using the contact details at our Contact Us page.
6.1.2 After you have cancelled your order, you must return the products to us within 14 days of cancellation.
6.2 Arranging returns. If you are entitled to cancel your order, you must contact us to arrange returns. Returns which have not been arranged with us will be refused. Any returns must be in an unused condition. Please refer to our Returns page for details of how to arrange a return. You must comply with the relevant process set out in that policy in order to complete a return.
6.3 If you cancel your order, returns will be at your cost.
6.4 We take no liability for furniture pieces fitting through doors and upstairs, please do double check the measurements. Size issues relating to this are strictly non refundable..
6.5 Refunds. Any refunds are made using the method you used for payment within 10-14 days of your return of the products (or from when you provide us with evidence that you have returned your order). The maximum refund for delivery costs will be the cost of delivery by the least expensive delivery method we offer.
7. IF THERE IS A PROBLEM WITH THE PRODUCT
7.1 If you have any questions or complaints about the products, please contact us. We will try to resolve any issues that you have as quickly as possible and if necessary we will explain how to follow our complaints procedure. If you remain unhappy with our final response, you may be entitled to refer your complaint to The Dispute Resolution Ombudsman and we are bound to follow any decision that they make. To find out more about the Ombudsman and how you might be able to use their dispute resolution service visit https://www.fhio.org/ or telephone 0333 241 3209.
7.2 We are under a legal duty to supply products that comply with our contract with you. Nothing in these terms will affect your legal rights.
7.3 We take no liability for fabric / colour related issues, we offer a free sample service and encourage all customers to order samples prior to ordering to ensure you the customer are happy with the fabric of the item being ordered. Fabric and colour shades may appear different on screen to the fabric in person so it is advised to request samples to be sure. Fabric or colour issues relating to this are strictly non refundable, if however a sample was ordered prior to purchase and there is an issue with the fabric for any reason we will be more than happy to assist you in resolving this.
7.4 All measurements are as true as can be, but with the items being handmade bespoke to order each individual bed will be ever so slightly different, so please do measure and allow for slight tolerances. If unsure please ask a member of our team for assistance.
7.5 With all of our products you will also secure a free Five years manufacturers warranty. This warranty starts from the day that you sign for your delivery. However, some exclusions do apply. If you disassemble the item for any reason or move the items to a different property your warranty will be void.
8. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
8.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; or any other matter for which it would be unlawful for us to exclude or restrict liability.
8.2 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any business related losses.
6.3 If you cancel your order, returns will be at your cost.
6.4 We take no liability for furniture pieces fitting through doors and upstairs, please do double check the measurements. Size issues relating to this are strictly non refundable..
6.5 Refunds. Any refunds are made using the method you used for payment within 10-14 days of your return of the products (or from when you provide us with evidence that you have returned your order). The maximum refund for delivery costs will be the cost of delivery by the least expensive delivery method we offer.
7. IF THERE IS A PROBLEM WITH THE PRODUCT
7.1 If you have any questions or complaints about the products, please contact us. We will try to resolve any issues that you have as quickly as possible and if necessary we will explain how to follow our complaints procedure. If you remain unhappy with our final response, you may be entitled to refer your complaint to The Dispute Resolution Ombudsman and we are bound to follow any decision that they make. To find out more about the Ombudsman and how you might be able to use their dispute resolution service visit https://www.fhio.org/ or telephone 0333 241 3209.
7.2 We are under a legal duty to supply products that comply with our contract with you. Nothing in these terms will affect your legal rights.
7.3 We take no liability for fabric / colour related issues, we offer a free sample service and encourage all customers to order samples prior to ordering to ensure you the customer are happy with the fabric of the item being ordered. Fabric and colour shades may appear different on screen to the fabric in person so it is advised to request samples to be sure. Fabric or colour issues relating to this are strictly non refundable, if however a sample was ordered prior to purchase and there is an issue with the fabric for any reason we will be more than happy to assist you in resolving this.
7.4 All measurements are as true as can be, but with the items being handmade bespoke to order each individual bed will be ever so slightly different, so please do measure and allow for slight tolerances. If unsure please ask a member of our team for assistance.
7.5 With all of our products you will also secure a free Five years manufacturers warranty. This warranty starts from the day that you sign for your delivery. However, some exclusions do apply. If you disassemble the item for any reason or move the items to a different property your warranty will be void.
8. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
8.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; or any other matter for which it would be unlawful for us to exclude or restrict liability.
8.2 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any business related losses.
