LEAD TIMES

• Fabric Samples 2-3 working days

• Luxury Beds 2-3 Weeks 

• Sofas 3-4 Weeks
• Rugs 2-3 days
• Dining Range (Bespoke Made) 3-4 Weeks  
• Bespoke Made- To - Measure Furniture, our Customer Support Team will contact you with your specific lead time from order of anything bespoke furniture this includes made to measure sofas & made to measure beds.  

All delivery timescales are approximate and location dependant.

**Please note: If our supply of products are delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. We will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received. In rare circumstances, we may have to cancel your order entirely, in which case we will refund you in full.


 FITTING 

Yes we offer an assembly service! As part of our delivery service, the delivery crew will bring your furniture item into the room of choice, assemble and take your packaging away with them to recycle. This service is offered at checkout with an additional cost. 

Please note, if you would like to return the furniture item you have purchased, we would advise to keep the original packaging.  For more information on our returns policy.

Most of our furniture come in parts to help get them into your home. However, we always recommend that you thoroughly check the measurements before placing your order.

You'll find this information on each of our product pages, and you will see that we have included dimensions with each one of our products. 

To help you work out if your furniture will fit into your home, we've also included the measurements for each part.  So we would recommend grabbing a tape measure and checking the doorways as well as the access route into your room of your choice.  It's worth noting that for health and safety reasons, our delivery team can only lift your products up to waist height.  So if you have an awkward banister or a tight space which requires them to lift it any higher than they will not be able to complete the delivery.  You will have the option to have a doorstep delivery so that you can make your own arrangements to get it into your home or alternatively they will return it to us and we will issue a refund for the products only.  We won't be able to refund your delivery charge.


FAILED DELIVERY DUE TO FITTING 

Oh no!  We're really sorry to hear that your delivery failed.  Our Logistics Team will automatically return this to our warehouse if there is room on their van on that day and we will contact you to see if you would like to change to a different sofa. If not, we will issue a refund within 10-14 working days. If the furniture item isn’t returned on the same day, it will be the customers responsibility to return this. 

 

Unfortunately, we're unable to refund the cost of the delivery attempt which took place. 

Before delivery, please ensure that the access route is clear and accessible and that your designs will fit through any doorways, staircases and similar. You can find the dimensions of all our products here on the website. If necessary, cover the floor and ensure that there is easy access to the room where you want the furniture to be placed.

Please note that for safety reasons the driver must not take off their shoes during delivery. It is therefore a good idea to put down a protective cover on sensitive floors.

You will always be informed of the date, time interval and price before you finally approve an order. When you place your order and before you pay, it will be made clear which delivery we can offer you. Likewise, when ordering and before paying, it will be clear how much freight will be added to your order. The shipping price depends on how much your order weighs and where you live.

You will receive a text message from us the day before your products are ready for delivery. On the day of delivery, the driver will call you about half an hour before arriving at your address. If your order is unexpectedly delayed, our customer service department will contact you as soon as possible to arrange a new delivery date that suits you.

3. Time of delivery

You can choose the time interval that suits you best on the day of delivery. Unfortunately, it isn't possible to provide a precise delivery time within the specified time of day, as all orders are delivered by different carriers, but the driver will call you approx. half an hour before arriving at your address.

Unfortunately, it is not possible to call the relevant driver directly, but if you provide a mobile phone number, we can send you a text message and call you before delivery.

Please note that if the driver's attempt to deliver your product is unsuccessful, you will unfortunately have to pay for a new delivery

Remember to write down the dimensions of your new furniture before picking it up to ensure there's enough space for it to enter your stairwell, flat or first accessible room in your home. You should also make sure the furniture can fit in the car you're collecting it in to avoid making a wasted journey. You can find the dimensions of all our products here on the website.


2. When you receive your items

It's important that you check whether you have received the correct products and whether there is any visible damage to the packaging or design. If everything is as it should be, the staff will ask you to sign for receipt.

If the packaging is damaged or shows other visible signs of being defective, you should sign for receipt, subject to any damage to the contents, or don't accept the product and leave it at our pick-up point.

If a product turns out to be damaged or defective after being unpacked, you should contact Lewis & Co Customer Services, who will help you find a solution. In order for us to quickly find the cause and a solution to the problem, you must contact Customer Services no later than five days after collection. Regardless of whether there is visible or non-visible damage, contact Customer Services. If you wish to return your designs, they must be returned in the same condition and in their original packaging. If you dispose of the packaging after unpacking, you will lose your right to return the item. It is therefore a good idea to fold up the packaging neatly and keep it somewhere safe until you've finally made up your mind.